Terms of Service

These Terms of Service ("Terms") govern your use of the Rool platform, APIs, SDKs, and related applications and websites (collectively, the "Service") operated by Lightpost One Ltd ("Lightpost One", "Rool", "we", "us", or "our").

By creating an account, accessing, or using the Service, you agree to these Terms. If you accept on behalf of an organisation, you confirm that you have authority to bind it.

If you do not agree, do not use the Service.

1. The Service

Rool provides hosted software, APIs, developer tools, private collaborative virtual machines ("Rool Machines"), and AI-powered features that allow users to create, store, and manipulate structured data and related content.

We may update, modify, or improve the Service at any time.

We do not guarantee that any specific feature or functionality will always be available.

2. Accounts

To use certain features, you must create an account.

You agree to:

• Provide accurate information
• Keep credentials secure
• Be responsible for all activity under your account
• Notify us of unauthorized access

You may not share accounts or access the Service through automated or unauthorized means.

We may suspend or terminate accounts that violate these Terms.

3. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.

4. Your Content

You retain ownership of all data, content, and materials you upload or create in the Service ("Customer Content").

To operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Host
• Store
• Process
• Transmit
• Back up
• Display
• And otherwise use Customer Content

solely as necessary to provide, maintain, secure, and improve the Service.

You are responsible for ensuring you have the rights to upload and use your content.

Where Rool processes personal data on behalf of a Team account, our Data Processing Agreement applies and is incorporated into these Terms by reference. It applies to Team accounts without a separate signature, and prevails over these Terms if there is a conflict concerning that processing. The Standard, Plus, and Pro plans are personal plans and are not covered by it. If you need Rool to process personal data on behalf of a business or other organisation, use a Team account.

5. AI Features and Outputs

The Service may include AI-powered features that generate or modify content.

You understand and agree that:

• AI outputs may be inaccurate or incomplete
• Outputs are generated automatically
• Outputs are provided for informational purposes only
• You are responsible for reviewing and verifying results

The Service is not intended to provide legal, medical, financial, or other professional advice.

6. Service Improvement

We do not use Customer Content to train or otherwise improve AI models. This applies to every plan.

To operate and improve the Service, we analyze usage and technical data, such as feature usage, performance metrics, and error logs. We access Customer Content only where necessary to provide support you have requested, to investigate a security incident, or to diagnose and fix faults in the Service, and only as far as that purpose requires.

Where feasible, we minimize, aggregate, pseudonymize, or de-identify such data.

7. Plans, Fees, and Billing

Some features may require a paid subscription.

The Standard, Plus, and Pro plans are personal plans, for one individual's own use. The Team plan is for businesses and other organisations.

If you purchase a paid plan:

• You agree to pay applicable fees and taxes
• Fees are non-refundable unless required by law
• Subscriptions renew automatically unless cancelled
• We may change pricing with reasonable notice

If you downgrade or terminate a plan, certain features may become unavailable.

8. Availability

The Service is provided on an "as available" basis.

We do not guarantee:

• Uninterrupted availability
• Error-free operation
• Permanent storage of data without backups

You are responsible for maintaining your own backups where appropriate.

9. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate access if:

• You violate these Terms
• Your use poses security or legal risks
• Required by law

Upon termination, your access will end and data may be deleted according to our retention practices.

10. Intellectual Property

The Service, including software, APIs, documentation, and branding, is owned by Lightpost One or its licensors and protected by intellectual property laws.

These Terms do not grant you ownership of the Service or our technology.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available."

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

12. Limitation of Liability

To the maximum extent permitted by law:

Lightpost One will not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business
• Loss resulting from AI outputs or automated actions

Our total liability for all claims relating to the Service will not exceed:

• The total fees you paid us in the 12 months before the claim, or
• EUR 100 if you use only free services

This limitation applies regardless of the legal theory.

13. Indemnification

You agree to indemnify and hold harmless Lightpost One from claims, damages, or expenses arising from:

• Your use of the Service
• Your Customer Content
• Violation of these Terms
• Violation of third-party rights

14. Children

The Service is a general-purpose productivity and developer platform and is not directed to children under 16.

We do not knowingly allow accounts created by children. If we become aware of such an account, we may remove it.

15. Changes to the Service or Terms

We may modify the Service or these Terms from time to time.

If changes are material, we will provide notice. Continued use after changes means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of Ireland.

Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

17. Customer-Connected Services

"Customer-Connected Services" means third-party services you access through Rool, other than services our subprocessors provide on our behalf.

You may direct Rool to access Customer-Connected Services. You authorize us to exchange data with them as necessary to carry out your instructions within the permissions you grant.

You are responsible for selecting these services, having authority to grant access and share data, and arranging any required agreements with their providers. Their handling of data is governed by your arrangements with them and applicable law.

We do not control or guarantee those services or their handling of data. Disconnecting may not delete data they have already received. We remain responsible for our own handling of data under these Terms and, where applicable, the DPA.

18. Contact

Questions about these Terms:

contact@rool.dev
Lightpost One Ltd
Dublin, Ireland